SBI Pay is one of the best UPI apps. Still, you may face some problems Such as Recharge failed but money got deducted or System is not accepting the UPI PIN But most common problem is No-credit of the Payment To resolve such problems, feedback and queries, the SBI Pay do have the customer support. You can file an online complaint through the SBI Pay app itself. Also, you can write a mail Finally, there is a toll-free number to address your complaints

What is BHIM SBI Pay (UPI App of SBI)?

“BHIM SBI Pay” (UPI App of SBI) is a payment solution that allows account holders of all Banks participating in UPI to send money, receive money and do online bill payments, recharges, shopping, etc. using their smartphones.

1. How is BHIM SBI Pay different from other payment solutions/apps
2. Can I use more than one UPI application on same mobile device
3. Will I be able to use BHIM SBI Pay app across all Mobile platforms?
4. Can I link my mobile wallet to BHIM SBI Pay/UPI ?

Installation & Registration Process

How I will install the BHIM SBI Pay?

• Go to Google Playstore/ Apple Appstore as the case be.

• Download the latest version of BHIM SBI Pay.

• Click on the install/open button and complete the steps for Registration.

• Please ensure that you have linked your mobile number with your bank account.

Do I need to do any registration before remitting funds using UPI in BHIM SBI Pay

Yes, a customer needs to register with BHIM SBI Pay after downloading it in his/her mobile and link his/her accounts before remitting funds using UPI How do I register as a Merchant?

• After registration, user needs to click on “I am a Merchant” tab on the main screen.

• Fill the details as asked for, submit and confirm acceptance.

• User is now a Merchant.

Creation of VPA(Virtual Payment Address)

What is a Virtual Payment Address (VPA)?

“Virtual Payment Address” is a virtual id which is unique. For example, name or number or a combination of numbers and characters followed by @sbi that you can choose for yourself, like, ramesh@sbi or 9012345678@sbi Your account is linked to a VPA So, you can pay/receive money based on VPA instead of account How can I generate a Virtual Payment Address (VPA)?

• On App start up, confirmation message for SMS to be sent for registration will be displayed

• On clicking YES, registration page is displayed

  Provide the following information a Preferred Virtual Address b. First Name c. Last Name

  Email e. Security Question f. Security Answer g. Bank Name (where the customer holds the account)

• On completion of above details, click on “Next” button and BHIM SBI Pay App submits the above details to UPI Engine for registration. Select Account and Click Register

Can I link more than one account to a single virtual payment address .

Yes, several bank accounts can be linked to the same virtual address VPA I have 2 accounts with SBI, do I need separate virtual payment addresses (VPA) for each of these accounts?

You can have a single VPA or multiple VPAs as per your choice. In case of multiple accounts linked to single VPA, the default account can be changed using “Account Management” tab in the app I have account with ‘XYZ’ bank. Can I transact with it using BHIM SBI Pay?

Yes, you can do transactions in your ‘XYZ’ bank account using BHIM SBI Pay. In this case the XYZ banks needs to be on NPCI UPI platform directly or through a Sponsor Bank I intend to add multiple accounts from other banks to SBI. Do I need a separate virtual payment address (VPA) for each of these accounts?

• Not necessary. A single VPA can be created and linked to multiple accounts

  One of the account will be default account. The default account can be changed at any time

  The money will be paid/received from/in the default account

• The VPA can be toggled between the various accounts by setting a preferred account under “My Accounts

• You also have the option to create separate VPA for each accounts

Can I use another UPI app simultaneously in my phone Will I be required to register again or I can carry the same virtual address

• Yes you can use multiple UPI apps in single phone.

• For using different UPI apps, you need to download these apps and complete registration process of the respective apps.

• You can also use the same “name” in all VPAs, but the handle (name@handle) will always be different for all apps

• (Ex: name@sbi, name@upi, name@hdfc,etc)

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